Frequent Questions
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  1. What kind of pets do you allow? Do you permit exotic pets?
    We allow cats and dogs. Breed Restrictions apply. Exotic pets are approved on a case by case basis. How many pets may I have?
  2. Are there any deposits, special fees, or monthly charges to have a pet?
    There is a $300.00 pet deposit.
  3. What must I bring with me to tour an apartment?
    You must have a government issued photo ID and your checkbook to reserve an apartment! We suggest you bring a camera or use your phone to take memorable photos of our beautiful community.
  4. What are your fees and monthly charges?
    There is an Application Fee of $45.00 per person.
  5. What are the income and credit qualifications?
    You must earn at least three times the monthly rent. Credit and criminal backgrounds are verified through a third party.
  6. What is acceptable “proof of income” to sign a lease?
    One month’s worth of pay stubs. Last years filed income tax return if you are a business owner. If you are starting a new job, we will accept a signed offer letter on company letterhead pending an employment verification.
  7. What happens if I qualify for an apartment, but my roommate does not?
    Credit and criminal backgrounds are verified through a third party.
  8. Is my security deposit totally refundable?
    The security deposit is 100% refundable if you return the apartment in clean condition and there are no damages above normal wear and tear.
  9. If I get a job transfer, can I break the lease?
    Residents in Delaware need only provide a 30 days’ notice if the resident needs to move because an employer has relocated them more than 30 miles away. The resident is required to show the management office proof of job transfer.
  10. Can I change to a month-to-month lease plan after my first year?
    Yes. A month to month fee may apply.
  11. What utilities are included in my lease?
    We pay for your water, sewer, and trash.
  12. How long is the term of the lease?
    The standard term of the lease is 12 months; however, you may sign a 3-11 month lease subject to the terms and availability based on your move in date.
  13. Do you accept leases for short terms?
    Yes. Please ask your Leasing Professional for details on availability and terms.
  14. Am I required to have renters’ insurance?
    Yes.
  15. Do you offer furnished apartments?
    We work closely with our CORT furniture representatives who can furnish your apartment for you.
  16. Do you offer corporate apartments?
    No.
  17. If something needs to be repaired in my apartment, how do I report it?
    We offer 24-hour emergency maintenance services by calling the onsite leasing office phone number. For non-emergency maintenance simply call, stop by in person, or submit a request through our resident portal.
  18. When is my rent payment due?
    Rent is due on the first of every month.
  19. What day of the month am I liable for a late charge?
    The 6th day of the month.
  20. Will you accept electronic payments from my bank?
    Yes.
  21. Is there a place where I can pay my rent after office hours?
    We have a drop box outside of the leasing office and the resident portal.
  22. There is a person who might be staying with me for a while, is that permitted?
    Depending on the length of the stay, they may have to be added to the lease.
  23. Do you have reserved parking?
    No, but carports are available for lease.
  24. I have a motorcycle, where can I park it?
    Motorcycles can be parked in any available parking space. We do offer carports for lease.
  25. My children live with me in the summer; do I need to notify your office when they arrive?
    Yes. We want to make sure that they will have access to our amenities.
  26. Can I install my satellite dish at my apartment?
    Yes, under strict regulations. Please ask your Leasing Professional for details.
  27. Do you have cable services?
    Yes. Comcast.
  28. Does the property have a fitness center?
    Yes.
  29. Does the property have a swimming pool?
    Yes.
  30. Does the property offer on-site recycling?
    No.
  31. Are gas grills permitted at your property?
    No. Only if they are provided by management.
  32. Is there any additional storage space available at your property?
    No.
  33. Are residents permitted to paint their apartment?
    Yes, as long as the apartment is returned to its original condition upon move out.
  34. Will you accept my delivery packages for me?
    Yes.
  35. Do you have a list of Preferred Employers?
    Yes, please ask your Leasing Professional for more details.
  36. Where do I register to Vote?
    Please visit http://www.dmv.org/de-delaware/voter-registration.php for more information.
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Frequent Questions
Residents
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